• How do I buy a design?

      Click on an image to display the design information or use the search box on the main
      shop page.  Add to your cart​ and follow the check out process.

• What formats do my designs come in?

      All files include multi formats - DST,EXP,HUS,JEF,PES,VIP,XXX and for newer designs, VP3

• How do I pay for a design?

       ​Use your PayPal account to check out.  Payment is in pounds sterling

• How do I get my download?

      You will be emailed immediately with a link to a zipped file.  

• How long does it take to get my download email?

      The email is almost immediate.  Do check your spam box if you can't find it
      because sometimes your filters might decide to place it there. 

• Do I need an account?

      No.  Not even a PayPal account.

• ​Can I sell items made using designs from Meryl Makes?​ ​ 

      Yes there are no limits to the number of items you can make and sell using my designs

• How do I find out about discount codes, sales and news?

      Follow the discount or newsletter tab or button to sign up for our newsletter so you never          miss out on sales, discounts or news.

• How do I use a discount code?

      Place the design in your cart in the usual way.  At the checkout, input the discount code          where it says "input coupon code" under the items.  Click on apply.  Do not press return as        it will not register. Make sure the code has registered. Continue the checkout process in the        normal way.  Please note only one discount code can be used at a time.

• Discount code is not working?

      Check you have the right design and are using the correct code.  Make sure there are no            unnecessary spaces when you input the code at checkout.  Ensure you use the code within          the valid period.  If everything has been checked and the code is still not working please          contact info@merylmakes.com before making payment, as refunds cannot be given.

• Can I have a refund if I have bought the wrong design or size?

​      Please note these are digital downloads and no refunds will be given for the above                  reasons.  Please check your purchase before completing.  If you have purchased a duplicate        of the same design, please contact info@merylmakes.com for a credit note.

• Where is Meryl Makes based and who is Meryl?

       In a beautiful thatched cottage by the seaside in Devon, England.  Now you know why I         have a beach section!  I'm an avid embroiderer who loves creating beautiful                           designs. Inspiration comes from the world I live in........and yes I know I'm lucky to have           such fabulous surroundings.